A manager I was coaching recently explained (away) the behavior of one of his supervisors: "He isn't an angry person. He means well. It's just that he's often sharp with people. And sometimes they take it the wrong way. He's really a good worker. I've told him that people can be intimidated by him, so he knows he sometimes comes across this way." But does he really know this? He may acknowledge it in his head but does he recognize it when he is being curt, or better yet, just before he is about to be curt? All of us, in one way or another, go around on auto-pilot. Certain behaviors we have been doing so long and the neural pathways for them in our brains are carved so deep that we don't … [Read more...]