Build Best Bosses

Praise their Process Over their Competence

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The name and work of Carol Dweck keeps coming up in discussions among experts in cognitive development. I wrote a review of  her important book, MindSet. In it she talks about two fundamental mindsets in people (and, therefore, of course, in employees): Fixed and Growth. Someone with a Fixed mindset believes they can't get any better, improve their skills, or turn around a failure. Growth mindset people believe the opposite. Therefore, they are much more open to feedback, to learning from their mistakes, and trying out new ways and behaviors. Here's what is particularly interesting, from the research. When parents praise their kids for their intelligence when they do well, it tends to … [Read more...]

Every Manager a Coach

Performance-Review

A recent study reinforces the value of coaching by managers throughout the organization. Here are a few key points it makes: Business results were 21% higher in enterprises where senior leaders very frequently make an effort to coach others. This increased when organizations had a culture that supports coaching and makes managers accountable for engaging in it. Despite this, only 11% of senior leaders are "true believers" in the value of coaching and having their managers coach. Furthermore, most managers need to be trained on how to coach, with special emphasis on using open-ended questions, listening actively, and reinforcing positive behavior In our management training … [Read more...]

Do We Stop Growing after Schooling?

Woman-Upset

I ran across a recent posting from the Gallup Management Journal that made a point have I never thought about before: "Raised through a childhood in which each new year brought novel opportunities, playing at ever more difficult levels of sports, growing physically, educated in a system of cleanly delineated grades -- freshman, sophomore, junior, senior -- many employees find themselves several years into their career wondering what happened to the momentum they used to enjoy. Being both conditioned and naturally wired to look forward to differences between seventh and eighth grade or high school and college, many workers are disappointed to discover there will be no dramatic difference … [Read more...]

Keep in Touch with Your Best Former Employees

Networked People(iS-6889731)

It's been a smart idea for years. When good employees leave your organization for greener pastures and the departure is amicable, why not keep in contact? You never know, some may find that that grass isn't, in fact, greener and that your firm was a pretty good place to work after all. A recent WSJ article shares what some firms, especially the larger professional consulting firms, are doing to maintain a former employee "alumni network." These can be elaborate initiatives involving message boards, news/blogs from your organization, jobs you post externally, features on former employee alumni, and even social gatherings. The main benefits of this strategy are to: recruit former … [Read more...]

Job Squeeze Is Real. Talk about it

Cornell ILR

My alma mater, the Industrial and Labor Relations School of Cornell University recently hosted a conference on "The Quality of Jobs." They looked at how trends in what they call the "intensification" of work, the restructuring of jobs, and classic downsizing have impacted the quality of jobs and the levels of satisfaction employees (who are left) are experiencing. While papers with their findings will be published in the new year, one clear finding is that these job and work disruptions are real and that they are widespread: People are doing more and working longer hours to pick up the slack from those let go. There is more "fire fighting" and handling of short-term issues and … [Read more...]

What Women Bring to Leadership

Yin-Yang

The BBC's Katty Kay and ABC's Claire Shipman co-authored a book a couple of years back called Womenomics. In it they cite, among other things, a number of companies where the presence of women in among top leadership had a positive effect on the firm's financial success. For example: Accounting firm Ernst & Young's research found that companies with more women in senior management make more money. McKinsey & Co. found that greater gender diversity in management of European firms led to higher-than-average stock performance. Pepperdine University found that Fortune 500 firms with the best records of putting women in top jobs were 18% to 69% more profitable than the median … [Read more...]

Allow Team Members to Find Their Place

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Edgar Schein, a titan of the field of organizational development, says in his recent book, Helping, that there are four questions on the minds of new members of any team. While these concerns operate at a subconscious level, nevertheless, any team member must become comfortable with the answers before he or she can relax and start to really contribute to team goals. These personal issues are: What role am I to play in this group? In effect, who am I to be? How much control or influence will I have with these people? Will being part of the team meet my own goals and needs? How personally close and sharing are we expected to be? Members work out at least some initial … [Read more...]

All the World’s a Stage…and Sometimes for Leaders too

Mask - Tragedy 4

The most frequently cited quality of exceptional leaders is authenticity/integrity. With the best leaders, what you see is what you get, they walk their talk, and so forth. But situations arise that call upon the leader to fake it. They have to become an actor. They have to temporarily take on a persona different from their own. Here are three examples: In tough times (like these days) they must project a confident belief in the organization's ability to weather the storm and come out of it OK in the end. This, even though they may be uncertain about the future themselves. An introverted leader addressing an all-staff meeting has to, at least for the duration of the presentation, … [Read more...]

One Employee at a Time

Bank-Teller-Line

Back in the 90's the Royal Bank of Canada had a series of TV commercials touting the theme, "Building a Better Bank, One Customer at a Time." The message, as I recall, was that RBC treats each customer as a unique individual and strives to win them over, one-at-a-time. I frequently refer to this ad campaign in my management development workshops. The parallels are natural… RBC has customers, current and new. Managers have employees, current and newly hired. RBC seeks to understand the individual needs of each customer and then find a way to satisfy them. The best managers learn what their employees want from working and, in return for good performance, try hard to satisfy … [Read more...]

Want to Collaborate? Choose Your Level

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We hear so much about collaboration these days. Our work is more complex. The best solutions require input from diverse perspectives. We at Fulcrum Associates have just started working with a fascinating simulation learning event, Friday Night at the ER. In it participants experience the challenge of working in a system where the unit managers must ultimately collaborate in the interest of the whole system. Otherwise, when one unit/part gets the best results for itself, other units–which, make no mistake, are connected in a process–suffer serious quality and financial shortfalls. The folks at FNER use a simple model that lays out five levels of collaboration. Each level involves a … [Read more...]