Core Communications Skills

• How humans communicate-non-verbally
• Effective use of questions
• Active listening
• Understanding the role perception plays in our interpersonal communications
• How to be clear in what you say
• How to deliver positive and corrective feedback
• How to say and "own" what you truly mean to say
• Checking for understanding that your message was received

Overview…

Today we operate in a world of more complex jobs, greater exchange of information and ideas, the gradual replacement of position power with influencing, and the rise of the team approach. The ability to relate to other people has never been more critical to our success. And what is the foundation of that ability? The skill set of communications.

Mastery in any field comes from working the fundamentals. Of all the subjects one could study, this one is most naturally learned by doing. Therefore this workshop is an extremely interactive one. It treats the interpersonal communication process as a feedback loop system between two parties. Emphasis is placed on our non-verbal messages.

The program presents communication as the transmission of understanding upon which the "best" actions and decisions can then be based-to generate the results desired.

Points Regarding This Program…

Target audience is individual contributors who must build strong working relationships with others in order to succeed in their own job.

This workshop, designed for the individual contributor, is similar to Phase I of Fulcrum Associates' Managing Through Others leadership program.